Chatbots can automate routine tasks such as order tracking, inventory management, and customer service, freeing up human resources for more complex and strategic tasks.

Logistics Viewpoints is diving into the hottest topic during the week between Christmas and New Year’s: Southwest Airlines’ massive corporate collision of bad weather, poor customer service, and angry customers.

Southwest hasn’t yet seemed to recover after an extremely challenging holiday weekend.

Amazon’s decision to integrate into ocean shipping has been speeding up shipments while lowering the company’s emissions via transportation.

As the nation continues to slowly recover from the pandemic, there has been a notable revival of in-person shopping.

FedEx Corp. is reducing delivery service on Sundays now that e-commerce spending begins to slow in the post-pandemic market.

Strengthening supplier contracts is crucial in the midst of a supply chain disaster.

While ”Buy Now, Pay Later” was originally an option made for big-ticket items, the trend in usage for everyday items is troubling.

Employee engagement cannot be at the expense of customer satisfaction - or vice versa.

Research shows a distinct shift toward online shopping and quick delivery in a post-Covid-19 society.

“Karens”, men and women who have a poor attitude with customer service representatives, can be upset by a wide variety of things.

Whether online or in-person, customers of your brand want a quick and seamless shopping experience/ You can thank Amazon for those expectations.